Privacy Policy

1. Introduction

Welcome to Cozy Nest Guesthouse ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation or booking
• Contact us via phone, email, or contact forms
• Subscribe to our newsletter
• Create an account on our website
• Participate in surveys or promotional activities

This information may include:

• Name and contact information (email, phone, address)
• Payment information (processed securely through third-party providers)
• Booking details and preferences
• Special requests or accessibility needs
• Communication history with our staff

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website addresses
• Device information

3. How We Use Your Information

We use the collected information for various purposes, including:

• Service Delivery: Processing bookings, managing reservations, and providing customer service
• Communication: Sending booking confirmations, updates, and responding to inquiries
• Marketing: Sending promotional materials and newsletters (with your consent)
• Website Improvement: Analyzing website usage to enhance user experience
• Legal Compliance: Meeting legal obligations and protecting our rights
• Security: Preventing fraud and ensuring the security of our services

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Our cookie policy includes:

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and conducting our business
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• With Your Consent: When you have given explicit consent for specific purposes

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information to another service
• Objection: Object to processing of your information for marketing purposes
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are made in accordance with applicable data protection laws and that appropriate safeguards are in place.

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.